If you are not totally satisfied we offer a full 100% money back guarantee - items value only, shipping costs are non-refundable. Refunds are paid by the same mean you've used for your order. For example, if you've paid for your order by bank transfer, the refund will be also made by bank transfer.
Return conditions apply to EU (European Union) customers ONLY!
Goods sold outside the EU cannot be returned!
Returns are accepted if ALL the following conditions apply:
- the goods are not the ones you've ordered;
- the goods are not used;
- the goods are in the original package and with the full components set originally received.
contact name: Nikolay Dimitrov
44-1 Graf Ignatiev Str.
phone number: 0878713500
The goods must be returned at your own cost, in their original packaging, within 14 days from the receipt date, in the same condition they were originally received. We will refund the full amount paid (less the shipping charge and the PayPal fee, if the payment is made through PayPal) for the goods as long as they are returned suitably packaged and in unused condition with their original packaging. If the goods have any mark of usage or missing parts from the original set, they will be deemed as accepted by the purchaser, no refund is applicable, we will reship the goods to you.
Please contact us before proceeding to a return and let us know the reason. We will investigate the problem and will give you instructions on how to proceed with the return. Refunds will be made within 7 days after we receive the returned goods.
Customer Complaints Handling
If a product that has been purchased from GoldenMaskDetectors.com does not match your expectations or you have a dissatisfaction of any kind regarding the shop or the goods offered, please contact us by e-mail and let us know the details and the nature of your complaint. Please describe the problem as detailed as possible. We will handle your complaint ASAP (usually within 7 working days) and will let you know what initial action we will take to resolve the problem, if any. We will keep you informed by email of the progress we are making with your dispute.
Returned non-delivered parcels
Parcels are returned by the shipping companies if they are unable to deliver the parcel within two delivery attempts. Reasons for this could be: you provided a wrong address and/or phone number; you are not at the address you provided; you refuse to receive the parcel; you refuse to pay the import duties (if any).
We do always ship to the address you provide with the order, so if the parcel cannot be delivered, this is most probably your fault. If the parcel is returned from a EU country, we will refund you the full order value minus the shipping charge. If the return is from a non-EU country, it could be a loss for you. In this case we will refund the order value minus the shipping charge and minus all the following expenses we will have to pay - the return shipping charge; parcel storage tax in your country (if any); import/export papers handling taxes (if any); import duties in Bulgaria (when the parcel is imported back) and import procedure tax in our country. In this case, a refund could take up to 3 months.