Orders paid with PayPal will be delivered to the PayPal address of the customer! Please make sure to provide precise address and phone number, otherwise you cannot receive your order!
The shipping companies will NOT deliver to a PO box!
We do ship AFTER your payment is cleared, no matter what payment method you've used. No exceptions! PayPal instant payments are usually cleared in minutes. PayPal electronic cheque payments are cleared usually in 5 to 15 days. Bank transfer payments are usually cleared in 24-48 hours, but payments from some specific countries that do not use the SWIFT system may take much longer.
We ship 1 to 5 working days after your payment is cleared. We do ship usually in 48 hours, but it is possible that this term extends up to 5 working days. In some periods of huge demand or market overload, for example around the Christmas holidays, the shipping may be delayed more than usual. We will inform you if for some reason we are unable to ship your order within 5 working days.
Our major shipping method is DPD ECONOMY by DPD. A tracking number is available for tracking your order. We ship via the DPD partner in Bulgaria - Speedy. You can track your order at:
the Speedy website - enter the tracking number we've sent you. Or use
the DPD website - you should enter the DPD number, seen as "foreign parcel number" on the Speedy tracking page. Please note that the DPD tracking number is validated up to 24H after we ship your order.
DPD will deliver to all the countries within the EU in 3 to 9 working days, depending on your location.
WARNING! DPD does not deliver to the following postal codes in the corresponding countries:
United Kingdom: GY101AA-GY999ZZ, GY11AA-GY99ZZ, IM101AA-IM999ZZ, IM11AA-IM99ZZ, JE101AA-JE999ZZ, JE11AA-JE99ZZ
France: 00001-00030, 00100-00151, 00153-00299, 00361-00429, 00500-00699, 00750-00999, 96000-97999, 97100-97499, 98100-98999
Italy: 47031, 47890-47899
Spain: 35000-35999, 38000-38999, 51000-52999
If your address is within the above codes, please contact us, we will do our best to find the best shipping option for you.
We ship to Bulgaria, Greece and Romania with Speedy (speedy.bg). The delivery to these countries takes 1-3 days, but for some Greek islands may take up to 7 working days.
The delivery time could be extended in periods of over-load of the shipping companies, for example 2-3 weeks before Christmas.
The quoted delivery times are estimates only, we don't have control on the shipping after the parcel is accepted by the carrier and we do not accept any liability or penalty for late delivery nor we can affect in any way the delivery times.
Low-cost orders (items under 30 EUR) are shipped with the Bulgarian posts, with priority air mail, signed for.
EU countries are divided into 4 zones. Here is a list with the zones and the corresponding shipping cost and list of countries in the zone:
Zone 1 | EUR 11.00 - Bulgaria, Greece, Romania
Zone 2 | EUR 16.00 - Austria, Germany, Hungary
Zone 3 | EUR 23.00 - France, Belgium, Britain, Czech Republic, Croatia, Denmark, Italy, Luxembourg, Poland, Slovakia, Slovenia, the Netherlands
Zone 4 | EUR 37.00 - Estonia, Finland, Latvia, Lithuania, Portugal, Spain, Sweden
Shipping to Cyprus, Ireland and Malta is with TNT
The above prices are for parcel with total weight of up to 5 kg. If your order exceeds this limit, additional shipping charges may apply. A single detector with medium-sized coil, the package and all the accessories and papers in the kit weights approximately 2.8 kg without the wireless headphones and up to 3.3 kg with the wireless headphones included.
If your order is shipped with a courier service (DPD, TNT), the parcel is shipped with insurance at the full amount you've paid.
Please check the goods for any defects and/or injuries caused by the transportation BEFORE the courier leaves! If you find something wrong, you should ask the courrier to make a document (protocol) about all injuries on the received goods. With this documents you could ask payment of a compensation.
If you are outside the European Union, we will ship your order with TNT. Our system automatically calculates the shipping charge - you can see the amount above the PayPal button. The shipping charge includes full insurance for your purchase.
The shipping to countries outside the EU requires some additional export procedures and papers that take up to 3 days. So your order is not shipped immediately after we receive the payment, but right after we prepare all the papers needed.
WARNING! If you are outside the EU, you get a lower price without VAT, but you'll probably have to pay an import tax and/or VAT in your country. In some countries you'll have to pay both. So please make a research about customs duties in your country and be prepared to pass an import procedure.
If you don't see the PayPal Add To Cart button, please contact us by e-mail with your name, country and delivery address, as well as the goods you want tо purchase. We will give you a shipping quote and detailed instructions on how to proceed with your order. Be aware, that we cannot export to some countries such as Russia, because of some EU export restrictions.
If you prefer other carrier than the ones we use, or you want a different way to receive your purchase, please contact us - we will do the necessary to have your order shipped the way you prefer. Please be aware, that this is not always applicable, since there are export limitations for some destinations outside the EU.