The goods we sell are new, tested and packaged by the producer. The detectors and the coils are supplied with a warranty card and user guide. The warranty term for persons is as follows:
- 5 years for the electronics of the detectors
- 2 years for the battery charger and the search coils
When the final purchaser/user is a company, the warranty term is 2 years from the date of the purchase.
The warranty does NOT cover any physical damage, caused by the user, no matter if by accident or intentionally, that could be avoided by normal careful usage - broken or damaged parts, cables, knobs and cable plugs. The warranty does NOT cover batteries.
Please do not open the device or try to repair it yourself or by any other unauthorised person. Such actions lead to warranty void. Warranty repairs shall be made ONLY by the producer.
In case of warranty claim, prior of taking any other action, please contact us by e-mail with detailed description of the problem occurring with your product and we will get back to you ASAP with detailed instructions on how to proceed.
Products under warranty that need repair or replacement, must be returned to our office address at your cost. If the repair is under the warranty conditions, we will pay the shipping charge from our address to yours, otherwise (if the damage is caused by the user), you ill have to pay the shipping charge for the return shipping. The return shipment shall be made from the name of the original purchaser and from the country the detector was initially shipped to.
Return conditions apply to EU customers ONLY!
If you are not totally satisfied we offer a full 100% money back guarantee.
Returns are accepted if ALL the following conditions apply:
- the goods are not the ones you've ordered;
- the goods are not used;
- the goods are in the original package and with the full components set originally received.
The goods must be returned at your own cost, in their original packaging, within 14 days from the receipt date, in the same condition they were received. We will refund the full amount paid (less shipping charge and the PayPal fee, if payment is through PayPal) for the goods as long as they are returned suitably packaged and in unused condition with their original packaging. If the goods have any mark of usage they will be deemed as accepted by the purchaser and no refund is applicable.
Please contact us before proceeding to a return and let us know the reason. We will investigate the problem and will give you instructions on how to proceed with the return. Refunds will be made within 7 days after we receive the returned goods.
If a product that has been purchased from GoldenMaskDetectors.com does not match your expectations or you have a dissatisfaction of any kind regarding the shop or the goods offered, please contact us by e-mail and let us know the details and the nature of your complaint. Please describe the problem as detailed as possible. We will handle your complaint ASAP (usually within 7 working days) and will let you know what initial action we will take to resolve the problem, if any. We will keep you informed by email of the progress we are making with your dispute.